Information Technology Infrastructure Library (ITIL)

KSA | | 08:00-13:00 | Activity Completed

Course Objectives:

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Who Should Attend?

ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:

• IT Managers/Support teams

• System Administrators/Analysts

• Operations Managers

• Database Administrators

• Service Delivery Professionals

• Quality Analysts

• Application Management team/Development team

• Process Owners/Practitioners Who Should Attend?

Course Outlines:

 ITIL 2011 Foundation Training

 Introduction

 Service Strategy

 Service Design

 Service Transition

 Service Operation

 Service continual service improvement

 Case study

 Sample exam

Sorry! Trainer details are not found for this activity

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IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM)

,مقر عقد الدورة: <p style="margin: 0cm 0cm 0.0001pt; text-align: center; line-height: 19.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; direction: rtl; unicode-bidi: embed;" align="center">سوف يكون مقر انعقاد البرنامج بمشيئة الله في فندق العنود نوفوتيل – قاعة المنيرة – طريق الملك فهد <p style="margin: 0cm 0cm 0.0001pt; text-align: center; line-height: 19.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; direction: rtl; unicode-bidi: embed;" align="center">للوصول إلى الفندق عبر الخارطة قم  <a href="https://goo.gl/maps/8BiWGnWfoBA2">بالضغط هنا</a> <p style="margin: 0cm 0cm 0.0001pt; text-align: center; line-height: 19.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; direction: rtl; unicode-bidi: embed;" align="center">  <p style="margin: 0cm 0cm 0.0001pt; text-align: center; line-height: 19.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; direction: rtl; unicode-bidi: embed;" align="center">أسعار الغرف وللحجز في فندق العنود نوفوتيل: <p style="margin: 0cm 0cm 0.0001pt; text-align: center; line-height: 19.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; direction: rtl; unicode-bidi: embed;" align="center">سعر الغرفة فردي 450 شامل الافطار <p style="margin: 0cm 0cm 0.0001pt; text-align: center; line-height: 19.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; direction: rtl; unicode-bidi: embed;" align="center">سعر الغرفة مزدوج 500 شامل الافطار <p style="margin: 0cm 0cm 0.0001pt; text-align: center; line-height: 19.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; direction: rtl; unicode-bidi: embed;" align="center">للحجز : هاني مسعد  جوال : 0582222369   ايميل: <a href="mailto:H6532-SL1@accor.com">H6532-SL1@accor.com</a> <p style="margin: 0cm 0cm 0.0001pt; text-align: center; line-height: 19.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; direction: rtl; unicode-bidi: embed;" align="center">للوصول إلى الفندق عبر الخارطة قم  <a href="https://goo.gl/maps/8BiWGnWfoBA2">بالضغط هنا</a>

Activity Details

Information Technology Infrastructure Library (ITIL)